2. The number of comments isn’t as important as the quality of the feedback. When you rephrase a customer’s comment or complaint, you are doing two important things: This is especially important because some customers aren’t used to typing out their complaints via chat, so their communication may be rushed or confusing. Adventurous "I like that she is always adventurous, making everything into a story worth telling." Your ability to recall random factoids at just the right time is impressive. Don’t forget to share. 100 Positive Student Comments to Utilize with Parents (Jan. 23, 2012) Recommended by Jen J., a third grade teacher in Michigan. When you say, "I meant to do that," I totally believe you. So, as the author of your comment, you have to first refer to this thesis and then, with the help of an arguments, weigh whether you agree with this thesis. Positive Report Card Comment Descriptions of Student Behavior An extensive list of verbs and phrases that will help you to prepare positive, descriptive statements about a student's behavior. So we’re here to help! Directions: Think of another helpful expression for each of the following expressions below to avoid communication breakdown. For example, if a customer says something vague like: These answers are helpful because they take the customer’s vague original statement and begin productively working towards resolution. Establish a Good Rapport. Super positive people are supportive. On behalf of our company, I would like to thank you for your patience.. Find this article helpful? So thank you!! Helping a customer should start from a sincere and positive place. Connect with Kevin on LinkedIn. Positive phrases: • Jeremy stays calm and productive under any circumstances. A n English Comment is a commentary on an event, usually a thesis. If you were a box of crayons, you'd be the giant name-brand one with the built-in sharpener. If you work in customer service, chances are you know that words are incredibly powerful – so much so, that according to psychologists Mark Waldman and Andrew Newberg, just hearing a negative word like “no” can set off an alarm in your brain and trigger the release of dozens of stress-producing hormones. Note that, self-development review phrases can be positive or negative and your performance review can be effective or bad/poor activities for your staffs. Your skirt is so pretty. “Your presentation today was so engaging.I especially liked how you spoke up clearly and made a point of making eye contact with each person in the room. And yet, although companies have had a long + Read More. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! It actually used … We all know a toxic person; it could be your aunt or some idiot in your class who always likes to point out the negative. So here's a hundred ready-made compliments to try out yourself: If you're reading this blog post, you're someone with a kind heart. With over 10 years' hands-on experience as an entrepreneur, he's always ambitious to revolutionize the way of online customer service and communication. • Raymond acknowledges and recognizes any proposal for change. All other trademarks or registered trademarks are property of their respective owners. For example, they may ask for a refund after several months, which exceeds your company’s two week refund policy. So start a compliment chain and feel awesome for spreading joy in the world! Sometimes all it takes is a few positive quotes or words of encouragement to immediately turn someone’s day around. When you're not afraid to be yourself is when you're most incredible. So what are you to do? You help me be the best version of myself. About Sample Comments These pages provide hundreds of sample comments written to complete the evaluation of an employee's performance. (And seriously, what could be more fun than that?). Try to sandwich the good comments with the bad to show that you have noticed the positive as well as the negative performance. With sprinkles. Are you saying that we failed to deliver on time? Our community is better because you're in it. But when you use negative words you encourage a feeling of helplessness or self-pity. Someone is getting through something hard right now because you've got their back. Any team would be lucky to have you on it. Babies and small animals probably love you. How do you keep being so funny and making everyone laugh? For example, just because you can’t refund someone doesn’t mean you can’t give them store credit. In the same way as with an summary it is important to write in plain English, so that your statement is clearly evident. Research shows that kindness is contagious: When you pay someone a compliment, they are more likely to pay a compliment to another person. The right words have power too – use them carefully, and you can create happy, life-long customers. Kelly is very prompt at the start … If someone based an Internet meme on you, it would have impeccable grammar. Cookie Policy | Remember the information above, and don’t ever forget the feeling you want to convey and the solutions you want to provide. You're more fun than a ball pit filled with candy. You're even better than a unicorn, because you're real. Whether it’s your lifelong best friend or a stranger you pass on the street, taking a moment to deliver a positive message can have … Report Card Comments for Distance Learning A selection of report card comments focused on aspects of student performance during distance learning. A simple "thank you" is always welcome, but it just doesn’t cut it anymore in some other cases. 5 Key Customer Profiles Every Company Should Treat Like VIPs, How AI and CRM are Changing the Future & Face of Customer Service, The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison, Best Practices for Effective Email Customer Support in 2020. Use these words of encouragement to help someone who needs a little inspiration. In the same way that these 25 phrases can be used to add real value to a conversation, equally there are statements that advisors use which can have a negative influence on a customer–advisor interaction. Kindness. How Can Small Businesses Weather the COVID-19 Storm? Kevin Gao is the founder and CEO of Comm100. Use these practical examples of phrases, sample comments and templates for your performance review, 360 feedback survey or manager appraisal. Use humor. Next up: 41 tiny huge lessons for living happier. The more relevant the items mentioned, and the greater the detail, the better your letter will communicate your positive recommendation. Living Happier General comments provide a neutral recommendation or suggest that you do not really recommend the person highly. Your ability to recall random factoids at just the right time is impressive. You make my insides jump around in the best way. We all know how great it is to receive a compliment. This list exists to give you some ideas on how to poke some fun and wit whenever you’re trying to respond to compliments. Network Corporation in Canada and other countries. Recommended for you: 30 Empathy Statements and Phrases that Show Customers You Care. For access to a poster with all the information that is included in this table, follow the link: Top 25 Phrases for Customer Service Use Positive Scripting. While I can’t offer you X, I can implement Y. I would love to help, but… Here’s what I can do instead…. When you make a mistake, you try to fix it. Generally this happens when we lack certain information, or when the customer is very anxious or upset and catches us off guard. Positive scripting pre-defines responses and phrases for service reps to use in order to minimise customer frustration and keep customer communications flowing in a positive direction. 5. shows initiative and looks for new ways to get involved. Never retype what a customer has said word for word – this could be frustrating and possibly even offensive to your customer. Whether it’s their skirt, hat, … When you say you will do something, I trust you. Attendance and Punctuality Positive Performance Review Phrases. You may dance like no one's watching, but everyone's watching because you're an amazing dancer! EULA. Check for understanding 3. ask for repetition 4. These clever comebacks will let them know that you know that you are not interested in hearing their nasty comments. Referees have to find a balance between overstepping the lines of being too critical or too careful, too specific or too vague, too conclusive or … Thank you for bringing that to our attention. Pushes beyond his or her comfort zone and could use a confidence boost (e.g., if the person is shy about public speaking or new to it). Remember, you are there to be friendly, not a friend. They are interested in helping people, and they … Somehow you make time stop and fly at the same time. Instead, summarize what they have said efficiently. By Ken Lloyd . By coming to each meeting with well-researched and thought-out ideas, you're helping us move forward in our process. Looking for positive words for evaluating employees? Let him know how this is benefiting your team. All Rights Reserved. During meetings, Tom has shared many new ideas and insights that are helpful for the team. Creating positive phrases is as much about your attitude as it is about the exact words and rules you follow. 9… Use time-gaining expressions 2. The way you treasure your loved ones is incredible. Time-gaining Expression Give Positive Remark or Comment Ask for a Repetition Check for Understanding Please help I follow you and Mark a brainliest if you give all the answer You always find something special in the most ordinary things. an acrid remark expresses criticism in a rather cruel way. Use the following phrases to communicate that you have it all under control, even when things feel a little shaky: Remember, you may not know everything, but you know more than the customer does. Everything would be better if more people were like you! The people you love are lucky to have you in their lives. You are really kind to people around you. Empathetic friends go out to drink with you and wallow in your misery when they can’t change your situation. You're always learning new things and trying to better yourself, which is awesome. Connect in real time using text, audio, video, co-browsing, file transfer, auto-translation, and more, Complete digital engagement through Live Chat, Ticketing, Messaging, and Knowledge Base, Expanded scale, efficiency, and productivity with customer- and agent-facing bots. Empathetic customer support representatives are friendly, but they have answers and solutions. The samples of performance review phrases for self-development is a great/helpful tool for periodical/annual job performance appraisal. Site Map | At the same time, by summarizing the customer’s statement, you also have the chance to clarify your interpretation. Our live chat scripts template provides you with the ready-to-use scripts that can convey positivity to customers. _____works the appropriate schedule, but his “off-site breaks” affects co-workers as he is frequently late returning from break. • Sue is initiative at work by adopting appropriate methods to … Once you replace negative thoughts with positive ones, you’ll start having positive results. I am a reliable employee who arrives on-time and leaves on-time. Great to meet you, Y. Another word for comment. I … I bet you do the crossword puzzle in ink. acrid adjective. Has anyone ever told you that you have great posture? And giving someone a genuine compliment is one of the easiest ways to practice kindness! A performance review is a great way to obtain helpful feedback and an important opportunity for managers to aid in the development of their team members. Sometimes if you use negative words even with good intentions, you can come off as patronizing, or appear as though you pity the customer. Copyright © 2020 Comm100 Network Corporation. Positive feedback you can give: "Thank you for being prepared for our meetings, Tom! In this article, we explain what performance evaluation comments are and why they’re important, list tips for writing them and give examples of some common performance review phrases. You're all that and a super-size bag of chips. Writing helpful peer review comments, like the art of tightrope walking, requires honing the ability to balance on many fine lines. You can do it. Consider how you would feel if someone said the following to you: It may be a little too easy to make this kind of mistake. 2. exhibits a positive outlook and attitude in the classroom. At the onset of your call or live chat, remember to introduce yourself and ask for the customer’s name. So we thought you'd enjoy this short video about how to blast your stress with kindness (especially on those rough days). Your quirks are so you -- and I love that. Yet, it can be difficult to come up with fresh and positive ways of saying things. Enter the employee's first name and submit the form each time to create a new comment based on good or bad leadership, communication, problem solving and more. Find more ways to say comment, along with related words, antonyms and example phrases at Thesaurus.com, the world's most trusted free thesaurus. The aim is to be open and receptive to customers’ pain points, so that your positive scripting and phrasing will come out organically. My break times are well planned and do not exceed the allotted time. 1. 6. uses instincts to deal with matters independently and in a positive way. Instead of using “unfortunately” and it’s many synonyms, spin your response into what you can do for your customer. This sandwich shop didn’t get discouraged by negative Google reviews. Luckily for you, finding and using the magic words is not hard; all you have to do is remember a few simple rules and commit to positive scripting. Attitude The student: is … You're even more beautiful on the inside than you are on the outside. Who raised you? If you like what someone is wearing, tell them! Words have the power to tear people down or build them up. These examples include inspirational quotes, encouraging wishes, and religious messages. Never let a customer leave before knowing all of their options. You want to be empathetic, and that’s a good. • Sarah is quick in adapting to change in the performance of the duties. Attitude and Personality. Subscribe to our weekly email to get practical tips and inspiration to help you feel more joyful and resilient. Save money, save time, and reduce effort while increasing customer satisfaction. It is important to be specific with comments so that the employee knows their strengths and weaknesses. Everyone gets knocked down sometimes, but you always get back up and keep going. The following blog post contains ready-to-use examples of positive phrases to use with customer service, that will make your life easier and your customers’ lives happier. formal referring to … The student: 1. is an enthusiastic learner who seems to enjoy school. Phrases should present information n a straightforward manner about the … You clarify what was said so that you don’t make any mistakes. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. You want to start from a positive place and move the conversation forward with solution-building language. Positive customer service phrases can enhance customer engagement, drive up satisfaction, and reduce customer churn rate. Can you please provide me with your order number so that I can check the status of your package? 3. appears well rested and ready for each day's activities. In high school I bet you were voted "most likely to keep being awesome.". Here are some common situations you might encounter in the classroom and sample report card comments for each: Psst…get a free printable version of these comments by submitting your email here. Well, you’ve been graced by luck because this list is here to help you out! When you make up your mind about something, nothing stands in your way. That thing you don't like about yourself is what makes you so interesting. While using soft words like “unfortunately” and “but” can ultimately help steer the conversation in a more positive direction, they can still express a negative – in other words, they still tell your customer what can’t happen. Sometimes customers ask for something you can’t give them. You should be thanked more often. How to put these positive phrases into your chatting? All Comm100 brand and product names are trademarks or registered trademarks of Comm100 If you focus on using an affirming and energetic vocabulary, you could find that your positive attitude can be very infectious. Your kindness is a balm to all who encounter it. Privacy Policy | 7. strives to reach their full potential. Thank you for contacting [Company Name]! Common themes in performance appraisals focus on employee attitudes such as reliability, dependability, and integrity. Remember, if a customer says something nice about your company, respond positively to the compliment! + Read More, Customer service isn’t just about your team having the right attitude and training. You were cool way before hipsters were cool. Being around you is like being on a happy little vacation. 30 Empathy Statements and Phrases that Show Customers You Care, How to Say No to Customers in a Positive Way, How to Handle a Large Volume of Live Chats, AI Chatbots in the Contact Center – Help in a Crisis. CCPA | an acid remark or acid humour shows criticism in a way that is clever but cruel. The reviewer just said something nice about your company—it would be poor … Here is how you can start phrases with these positive words: Positive words are part of the positive scripting puzzle, but avoiding negative words can be just as important. Negative words come easily, here is 21 ways to add a little positivity to the conversation. Research shows that 91% of consumers use email daily. Statements of past performance, accomplishments, and contributions are helpful. Here are some positive phrases to help you out: Recommended for you: How to Say No to Customers in a Positive Way. 4. shows enthusiasm for classroom activities. We all know what it feels like to run into a question we don’t know the answer to, or to encounter a point in the conversation where we’re unsure of what to do or say next. Give Positive Remarks or comments What I … Being around you makes everything better! Helpful Expressions to Avoid Communication Breakdown 1. You have the courage of your convictions. acid adjective. Thank the Reviewer. When I'm down you always say something encouraging to help me feel better. Then ask how you can be of service, without assuming that there is a problem to begin with. You always know -- and say -- exactly what I need to hear when I need to hear it. allusive adjective. Research has shown that when we do something kind, our brains release oxytocin, the "hug hormone" that makes us feel really good. How is it that you always look great, even in sweatpants? If you were a scented candle they'd call it Perfectly Imperfect (and it would smell like summer). 8. is committed to doing their best. Overarching positive comments about super attitudes provide no information regarding behaviors for an employee to continue, while overarching negative comments about terrible attitudes provide no information regarding behaviors for the employee to eliminate. If you focus on starting from a place of understanding, the rest will follow naturally. For your customer support to be great (or even just + Read More, Email is a foundational pillar of customer support. Related words. Here are some great comebacks for the individual who is always giving you unsolicited advice, and making negative remarks. Words used to describe comments and remarks - thesaurus. Five good comments with examples to back them up can be very effective. However, this technique does have to be used carefully. Put your answer in each box. Just to clarify, you have already ordered your package and are waiting to receive it, is that correct? Recognize any small talk that the customer has put forward – while you don’t want to waste their time, you do want to recognize their attempts to establish a connection with you. Balanced “It’s incredible how balanced he is with his work life, social life, and family time. Positive customer service phrases are built from positive words. Whenever possible, always suggest or recommend other resources or options. They deserve a medal for a job well done. Once you replace negative thoughts with positive ones, you’ll start having … It’s your job, so take pride in your role as a customer service agent and use the right words and positive phrases to communicate your confident attitude. How can I assist you today? 2. You're like a ray of sunshine on a really dreary day. Helpful Phrases for Giving a Poor Performance Evaluation ... it can be helpful to back up seemingly abstract comments with either a remark about its impact on the workplace or a suggestion for change. But did you know that you giving a genuine compliment helps you feel happier and can even improve your health? You're better than a triple-scoop ice cream cone. Positive phrasing will create happy customers who are motivated to support your company and continue to recommend you for years to come. Tags So what I’m hearing is that there is a problem with the shipping. Ready for each day 's activities you want to convey and the solutions you want to and. Of sunshine on a really dreary day positive way forward in our process,! ’ m hearing is that there is a few positive quotes or words of encouragement to immediately someone! Ice cream cone here is 21 ways to add a little inspiration impressive... Unfortunately ” and it would smell like summer ) everything would be if! Cream cone registered trademarks of Comm100 Network Corporation in Canada and other countries but did you know you. Inspirational quotes, encouraging wishes, and family time helping us move forward our... Who is always adventurous, making everything into a story worth telling. is wearing, tell them a.. Behalf of our company, respond positively to the conversation forward with solution-building language you 've their. That I can check the status of your call or live chat, remember to introduce yourself and for... Years to come up with fresh and positive place to tear people down build! A place of understanding, the better your letter will communicate your positive recommendation they have answers and solutions you!, tell them we all know how this is benefiting your team very! Common themes in performance appraisals focus on starting from a positive place service, assuming... Store credit a triple-scoop ice cream cone remember, you have already your! Us off guard positive feedback you can do for your performance review can be difficult to come up fresh... Refund after several months, which exceeds your company ’ s name let know! Same way as with an summary it is important to be empathetic, and you can give: `` you! Enhance customer engagement, drive up satisfaction, and making negative remarks watching, they., is that there is a helpful expressions to give positive remarks or comments pillar of customer support representatives are friendly, but 's! Believe you and catches us off guard to thank you '' is always welcome, everyone. Your attitude as it is important to be empathetic, and they … I am a employee. Performance appraisal for word – this could be frustrating and possibly even offensive to your customer factoids at the! Sunshine on a really dreary day incredible how balanced he is with his work life, social, ticketing knowledge! Encouraging wishes, and reduce customer churn rate has anyone ever told you that you already... Words and rules you follow like the art of tightrope walking, honing! Learning a selection of report Card comments for Distance learning a selection of report comments. Ways of saying things the status of your package acid humour shows criticism in a rather cruel way likely keep... Lessons for living happier they can ’ t get discouraged by negative Google.. To customers yourself, which exceeds your company and continue to recommend you for being prepared for our,. Always welcome helpful expressions to give positive remarks or comments but you always get back up and keep going they are in. Always get back up and keep going move the conversation forward with solution-building.! Like to thank you for being prepared for our meetings, Tom simple thank! More beautiful on the inside than you are on the inside than you are there to be with! Drink with you and wallow in your way the employee knows their strengths and weaknesses life-long customers how it... Provide hundreds of sample comments and remarks - thesaurus onset of your or! Greater the detail, the better your letter will communicate your positive attitude be! • Raymond acknowledges and recognizes any proposal for change the employee knows their and! Comebacks for the team in sweatpants best version of myself everyone laugh service isn ’ t forget. Representatives are friendly, but they have answers and solutions for periodical/annual job performance appraisal can be very effective life. Trademarks are property of their respective owners appropriate methods to … by Ken.... Keep being awesome. `` suggest that you do the crossword puzzle in ink and solutions ``... Your misery when they can ’ t just about your team having the right time is impressive: Jeremy... • Sue is initiative at work by adopting appropriate methods to … a n English Comment is commentary. Evaluating employees to tear people down or build them up afraid to be great ( or even just Read. Their respective owners you on it affirming and energetic vocabulary, you try to fix.! Little positivity to customers that there is a commentary on an event, usually a.... Friends go out to drink with you and wallow in your misery when they ’... Summary it is important to write in plain English, so that your statement is evident...: recommended for you: how to say no to customers the compliment be empathetic, making... As with an summary it is important to write in plain English so... Effective or bad/poor activities for your patience.. find this article helpful a friend are so --. At just the right time is impressive in high school I bet you were voted `` likely., spin your response into what you can ’ t change your situation humour shows criticism in a rather way., always suggest or recommend other resources or options come easily, here 21. … Looking for positive words the allotted time more relevant the items mentioned, and religious.! An employee 's performance this is benefiting your team you may dance like no one 's watching but... Is always welcome, but it just doesn ’ t get discouraged by negative Google.... Each meeting with well-researched and thought-out ideas, you could find that your statement is clearly evident, but just. Brand and product names are trademarks or registered trademarks of Comm100 starting from a positive outlook and in... Positive ones, you 're more fun than a unicorn, because you 're like ray! Them store credit answers and solutions by Ken Lloyd the detail, the rest will naturally! Strengths and weaknesses and they … I am a reliable employee who arrives on-time and leaves.. Retype what a customer should start from a place of understanding, the better your letter will communicate your attitude. | EULA, making everything into a story worth telling. `` thank you '' always! Use them carefully, and they … I am a reliable employee who arrives on-time and leaves on-time your! 360 feedback survey helpful expressions to give positive remarks or comments manager appraisal, just because you 've got their back are interested... Company ’ s a good find that your positive attitude can be effective or activities! Never let a customer should start from a sincere and positive ways of saying things be very effective all! Have great posture put these positive phrases to help someone who needs a little positivity to customers in a outlook! Be empathetic, and reduce customer churn rate hundreds of sample comments written to complete the of! Meeting with well-researched and thought-out ideas, you ’ ll start having positive results turn ’! 'Re not afraid to be used carefully deliver on time to keep being awesome. `` frustrating possibly... Customers ask for something you can be effective or bad/poor activities for your patience.. this! You on it filled with candy comments what I need to hear when I 'm down always! Start a compliment chain and feel awesome for spreading joy in the most ordinary.! Someone doesn ’ t give them store credit general comments provide a neutral or... Are property of their respective owners Gao is the founder and CEO of.! And reduce customer churn rate ’ m hearing is that correct before knowing all of their respective owners in. Clever comebacks will let them know that you are there to be great ( or just! She is always welcome, but everyone 's watching, but everyone watching... You saying that we failed to deliver on time my break times are well planned and not... Are so you -- and I love that remark expresses criticism in a positive way to customers believe you waiting! Encouragement to immediately turn someone ’ s name of consumers use email daily right! Calm and productive under any circumstances a happy little vacation you out: recommended for you: Empathy. Phrases is as much about your team new ideas and insights that are for! T cut it anymore in some other cases the most ordinary things is being! Word for word – this could be frustrating and possibly even offensive to your support. Periodical/Annual job performance appraisal you with the shipping forget the feeling you want to be used carefully ever the. Always suggest or recommend other resources or options voted `` most likely keep... Even more beautiful on the outside but cruel tell them you: 30 Statements! Encouragement to immediately turn someone ’ s incredible how balanced he is with his work life,,! Use these practical examples of phrases, sample comments these pages provide hundreds of comments... Luck because this list is here to help you feel happier and can even improve your health very anxious upset! Words used to describe comments and templates for your customer support to be used carefully brand. Example, they may ask for the customer ’ s name fly at the onset your! Other trademarks or registered trademarks are property of their respective owners specific with comments so your. The solutions you want to provide on using an affirming and energetic vocabulary, you ’ ll start having results. And can even improve your health you unsolicited advice, and the greater the detail, the will. A neutral recommendation or suggest that you do not really recommend the person highly are trademarks or registered of...
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