“Always on time, or you don’t pay a dime.” ™ We look forward to solving all your heating and air conditioning repair, installation and service needs. One Hour Air Conditioning & Heating is your source for prompt, courteous, reliable air conditioning and heating service. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business10840 76th Ct STE B, Seminole, FL 33777-1411, Need to file a complaint? As of April 18 7:56 pm I have received no check. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Hiding negative complaints is only a Band-Aid. Cannot be combined with any other offers or discounts. posted 3 days ago. You may search for their company by name on the county license website. Research complaints at our website. Very shady, dishonest and deceptive sales and service practices. We ask for service to check the AC unit why it's not cooling enough after the check up the technician said that the capacitor need to be change and after he finish the job the charge was $244.00 for the service I thought that the charge is to much and I checked in the internet the price of a new capacitor and find out that the prices are $20.00 to $30.00 range and if the price of service visit is $89.00 average it look like they over charge for the visit when I talked to the manager of the company about that she said that the part is very expensive this is why the price was high and when i ask her to send me a detail bill she said that they are not sending detail bills and this is the only bill. One Hour Heating & Air Conditioning. Thank You These guys are business to sell you an air conditioner and make sure they obfuscate the deal just enough so what you get isn't what you expect and they farm out the work to technicians that are incompetent. 67 One Hour Air Conditioning & Heating reviews. Two other service companies could not find our problems. 7.5K likes. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. One Hour Heating & Air Conditioning provides our clients with the ultimate service: peace of mind. Our house is close to the ocean and it is pretty tough to keep the outside unit in good shape. One Hour Heating and Air Conditioning appears to hold a valid license. This is the second time one hour heating said they were going to do something and they did not follow through. That's why we called someone elseWe feel that they should provide a refund for the work that they did less than two years ago, but we will accept the dollars that it cost us to fix their work from two years ago, I am rejecting this response because: As of April 7:pm I have received no checkThis is the second time one hour heating said they were going to do something and they did not follow throughI expect full refund of $due to unsatisfactory work in which I had to fix the repair they did and also includes the refund of my warranty purchaseI cannot do business with a company that does not follow through with what they say they are going to doI tried calling them today at 5:pm because I was unable to take calls until after work but no one answered, Complaint: [redacted] I am rejecting this response because: Baloney I had no problem with the boiler cleaning What shocked me was finding out I was charged another $for maybe five minutes work and what I discovered was a $part I said nothing initially because I thought the part was expensive When another HVAC professional told me recently that air eliminator cost $10.00, I knew I had been taken Your staff knew what they were doing Now all I can do is warn everyone else about your company Sincerely, [redacted]. To support my complaint and rebut the response from One Hour, I am submitting documents in my possession which were provided to me at the time of agreement and installation of the system The first set of documents is the Warranty information and options for maintenance provided in a booklet by One Hour If you read both of the Warranty Information, which would be the document an owner would reference in regards to terms of the warranty, there is no printed information on this document that warranty is void if a maintenance agreement is not maintained with company On the options for Maintenance, it suggests maintaining a maintenance program, and again, this document does not explicitly state the maintenance program must be with One Hour I was under a maintenance plan with One Hour until I have HVAC units in my home, and consolidated the maintenance with one contractor, WGSpeeks......I have provided a copy of the current agreement through 11/2015(in second set of documents) I can obtained written confirmation from Speeks that the unit installed by One Hour has been under a maintenance agreement since and serviced regularly The second set of documents includes the Proposal/Agreement as stated by One Hour I have underlined on the second page the fine print which is the only reference in all the documentation which indicates One Hour's requirement regarding the annual maintenance program....I feel and believe that this requirement should have been clearly stated on the Warranty Information Page and Maintenance Options provided in Homeowner's booklet, as these would be the documents one would reference if there was a issue with the installation and working order of the equipment and what would be covered if there was a need to exercise the warranty I believe because the maintenance program requirement is in fine print on the back of the proposal and not listed on the two main documents in the Homeowner's booklet, One Hour can decline and not honor the warranty which I am sure was rolled into the price of the equipment and installation quote and is a deceptive business practice The equipment was purchased in 2008, has been properly maintained and serviced by them and another reputable HVAC company, and One Hour should be responsible and honor the warranty and either repair or replace the unit Regards, [redacted] ***, Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ The failure to the secondary heat exchanger is due to water leaking out of the water tight secondary from a water testWe wanted to show the homeowner and offered multiple days and time to show him what the problem isThe other company per the invoice did a combustion test which it passedIt passed for us too but that is not the issueThe issue is water leaking out of the secondary, not a combustion issueWe again offered multiple days and time to show him in person the defect that was leaking but he declined our multiple offersWe could not finish a diagnosis of the system due to a heat exchanger failureThe American Gas Association stated that and hole or crack in a heat exchanger is reason for replacement of the heat exchanger or furnace and that it must be red tagged out of service due to potential to leak carbon monoxideWe are just following national codeThe warranty issue really wasn't a issueWe just couldn't verify any of the warranty info at the time of service because the equipment was never registered by the originally installing contractor or the homeownerWe explained this at the time of service and gave worst case scenario if the manufacturer did not honor the warrantyThe homeowner skipped over us in the process while we were trying to get a warranty pushed though for him and while American Standard did say it was under warranty based on the serial number the reality is that once we would have issued a claim on the heat exchanger it would have been declined because it was not registeredI was able to get a proactive registration put into place for the furnace because it was under years oldThe root cause of the problem is the heat exchanger due to if being a safety issue and allowing water to leak and also creating a vacuum leak when there is not water presentAny other issue is secondary at that pointI wish we could have had the opportunity to show Mr [redacted] exactly what is going on with his own eye as I am 100% sure that once he witnessed the issue with his own eyes he would have a very different opinion Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Regards, Heating and Air Conditioning in Charlotte, NC. Furnace #2: Heat exchanger shows severe signs of heat stress in and out Rust with system See BBB rating, reviews, complaints, request a quote & more. Our goal is 100% customer satisfaction and to that end have given her a full refund of her air conditioner maintenance program, We had the company come out to do our first annual maintenance on two furnaces and our tankless water heater systems for a home that is less than years old The company serviced the systems for the prior owners and it had been one year from the time the prior owners had the systems maintenance performed until we had the systems maintenance performed We also had our inspector inspect the systems before buying the home Here are the following notes provided by the tech from the maintenance visit: Nuff said. Furnace #1: Heat exchanger shows signs of high stress in tubes as well as on outside-customer should be aware and be proactive on new system Technician, ***, arrived to our home after refusing to schedule appropriate appointmentHe arrived at 5:pm on *** to repair outdoor a/c unitUpon arrival, *** attempted to remove a/c condenser motor and was unable to do soHe then cut the wires to the motor and forcefully removed the entire bracing unit for the motor to work on it furtherAfter attempts to remove the fan attached to said motor had failed, the tech brought over a wheel puller and attached it to the fanHe then put pressure on the fan in an attempt to remove it, and promptly informed us after a few tries that the fan was bent and would no longer workOnce we were told the fan was destroyed, we were told by *** that he would happily replace it for an additional charge on our billWhen asked why he wasn't going to replace it after breaking it, he simply told us, [A default letter is provided here which indicates your acceptance of the business's offer. Ripoff Report on: One hour heating & air conditioning - Mr furnace price gouging deception unecessary part replacement st catharines ontario canada When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. 1 complaints for One Hour Heating & Air Conditioning. The $is being sent out, Hired to repair a/c unitTech arrived, did not resolve repair issue and caused further damage to unitTried to charge us for damages he caused The access hole that was made was so that we could access the coilIt is an internal plate that has no effect on performanceThis is required per most manufactures instructions to access this area without removing the entire coilThe internal access hole was plugged afterwardReplacement of this piece is not required The tech from the other company verbally stated to expect 22-years more on the furnaces and at least more years on the tankless water heater system Limit one coupon per household. Company resolves 0% of complaints brought to its attention from Business Consumer Alliance. Great service!! Heating and Air Conditioning. We are family owned and operated and live right here with you ready to serve you. Ratings include energy efficiency, compliance with safety standards, temperature consistency and quietness. ... One Hour Heating and Air Conditioning 677 Robert M Grissom Pkwy Myrtle Beach, SC 29577 Phone: (843) 448-6867 License Numbers: SC M111091 & NC 13497 I decided to sign a service contract with this company and cancel the one I have with another company so I will be dealing with one company instead of having different contractors come out whenever I have a problem, Initial Business Response /* (1000, 5, 2016/05/16) */ Stay far away from American Comfort's One Hour Heating and Air Conditioning, a/k/a One Hour Heating & Air, Associated Heating Group, Inc. and P.J's Heating and Air Conditioning, 945 Tonne Road, Elk Grove Village, Illinois 60007. One Hour Heating & Air Conditioning. We did make a note that the expansion tank on the water heater had failed but the repair was declined Read our expert's review about One Hour Heating & Air Conditioning. This company provides complete air conditioning and heating contractor services for residential and light commercial clients. Some restrictions, taxes, and fees may apply. We promise prompt and professional service to all of our customers. Company resolves 0% of complaints brought to its attention from Business Consumer Alliance. Our agreement does require that we maintain the equipment so that we can watch for small repairs that can turn into expensive repairs When we make a warranty commitment we are ready and willing to take responsibility for breakdowns per terms of the agreement , all clearly statedWe depend on our skill and ability to mitigate failure, we are NOT willing to depend on others for their abilities and foresightObviously in presence of a warranty we have a financial interest in proactively making a repair at our cost, others do not nor should theyI did review the agreement with the home owner when she called and we both had a copy of the agreement in handA proper agreement spells out what each party needs to doOur agreement is far from DeceptiveThat is a very strong word for not liking something or personal choices that turn out badlyThe agreement has a highlighted section that shows our warranties and guaranties (a check the box section)In bold print in the same section, it says: see back for full explanationSpread over a full 8xsheet there are partial lines of print explaining our obligationsThere are only plainly separated sentences that state homeowner responsibility Notify us if there are issues immediately so we can take corrective action maintain our maintenance programIt spell out what we need to do and what the homeowner needs to do and is a quick read with no legal termsThe home owner canceled our services in after numerous reminder calls and a letter from usThis was personal choiceAll this is clearly documented in our job history, [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I had 2 AC units installed in my home by One Hour Air Conditioning & Heating. BBB remains operational and focused on serving our business community. View complaints, reviews and check out how BCA rates One Hour Heating & Air Conditioning. All business will get complaints. 5 out of 5 stars. We then called for a second opinion from another company in the area Here are the findings: We’ll guide you through the process. We do perform a basic electronic gas leak detection of the area and also the gas line leading from the ceilingThere were no leaks detected in the past years of service Water damage has come into my home and after many phone calls and now 2 visits they are still working to solve my problem. Our HVAC techs at One Hour Air Conditioning & Heating® of Houston pride ourselves on providing our customers with amazing experiences. Because we’re local HVAC technicians backed by a national brand, we can provide a security and reliability other HVAC businesses can’t match. Hiding negative complaints is only a Band-Aid. I'm attaching a copy of the bill that they email me. BBB Business Profiles are subject to change at any time. Service fees may apply. COVID update: One Hour Heating & Air Conditioning - Nashville has updated their hours and services. One Hour Air Conditioning & Heating 4735 East Highway 92 / Lakeland, Fl 33801 Lakeland, Florida United States of America Phone: 8636140473 Web: www.onehourair.com BBB Business Profiles may not be reproduced for sales or promotional purposes. Expires Dec 6, … Customer service contacts and company information. Our mission is to be the leading and most trusted Home Service Provider in our industry. BBB Business Profiles generally cover a three-year reporting period. Have something to share about One Hour Heating & Air Conditioning? We did quote a chemical coil cleaning which is not part of the regular maintenanceThe coil was extremely dirty and basic cleaning would not solve the problems that it was causing to the furnace and air conditionerThe homeowner was notified While they did come back and raise the second unit, they took no responsibility for the damage to my ceiling. I do not need to see that to understand the problemI also agree that you offered to show me the problem several timesI even stated that fact several times in my original complaintBut again, I do not need to see the problem to understand itThe other company did a combustion test and then went on to find the root cause of the water leaking out of the secondaryYou state that you could not finish a diagnosis, but you didYou just assumed that the secondary heat exchanger needed replaced because it was leaking water, and presented me with a $2,work proposalThe other company discovered reasons as to why water was leaking out of the secondary and corrected them for a cost of $Water is not leaking now and the heat exchanger did not need to be replaced to achieve that resultYou also state that "The warranty issue really wasn't an issue", but it was a bid issue to me, a $1,issueYou never once mentioned that any of your original $2,work proposal may be covered by warrantyYou never once said anything at all about a warranty or that you were giving me your "worst case scenario if the manufacturer did not honor the warranty"I agree with you that I did skip over you in the warrant process because you did nothing in that regard until I brought it to your attention Although we seem to agree on some of the issues, my feeling is that we are at an impasseI assume the only way to resolve the issue would be to see if my furnace would pass your test nowSo my question to you is: would you be willing to perform that test again, now that the water leak has been repaired? I agree that "The failure to the secondary heat exchanger is due to water leaking out of the water tight secondary from a water test." BBB accredited since 3/1/1989. No heat? One Hour Heating and Air Conditioning. I expect full refund of $584.80 due to unsatisfactory work in which I had to fix the repair they did and also includes the refund of my warranty purchase. 12 reviews of One Hour Heating & Air Conditioning - Nashville "Great professionalism!! He was personable and very neat. Complaints for One Hour Heating & Air Conditioning. "One Hour Heating & Air Conditioning - East Orlando has been serving the Lakeland & Orlando area for many years. We are the premier HVAC service provider in the United States for a simple reason: we actually care about your comfort. I cannot do business with a company that does not follow through with what they say they are going to do. Furnace Evaluations: Inspection of heat exchangers didn't find any issues of concern Systems don't impose any level of concern for operation, safety, or health The service technician Ivan was outstanding professional, he found a concern he repaired the problem. 153 reviews from One Hour Heating & Air Conditioning employees about One Hour Heating & Air Conditioning culture, salaries, benefits, work-life balance, management, job security, and more. BBB remains operational and focused on serving our business community. Use RevDex to, Increase visibility and credibility of your review by. Coupon must be presented at time of purchase. This is the best way to manage and repair your business reputation. Karl Tiborsky. BBB is here to help. One Hour Heating & Cooling - 92 Unbiased Reviews - 80% gave a superior overall rating - Compare 75 Heating & Air-Conditioning Contractors nearby How those businesses take care of those complaints is what separates good businesses from the rest. The tech verbally quoted replacing the systems starting at $20K with potential ability to knock down the price via negotiating a price discount due to a multiple system order We also called the company asking for any notes of wear and tear on the systems for when they did the maintenance for the prior owners and the phone representative said there were no indications of wear and tear on the systems Long story short I called One Hour heating & air iand experienced the best service I could ask for from the Bakersfield office. of these additional cleaning services that were needed but were declinedThis was causing the air conditioner to show as being overcharged due to improper airflowRemoving refrigerant only masks the actual problem of a dirty coilCleaning the coil in minutes would not have cleaned the dirt that was packed into the fins of the coilIt required foaming chemical cleaner to clean it properly Air conditioning not cooling? One Hour Heating & Air Conditioning of Greenwood, Greenwood, SC. If we mutually agree that you’re ready to join the One Hour family, you’ll be invited to Discovery Day. 173 likes. Revdex.com: Very pleasant and courteous! Final Business Response / [redacted] (4000, 9, 2015/11/23) */ We would absolutely be will to come back out to show you the issue we are describing as the other company is not testing what we are talking aboutMy only stipulation is that you are there The reason you were presented with the "worst case" bill and likely didn't get the full story was because you were not present during our inspection and it does not sound as if your son who was present during the inspection passed along all the info We will be in touch asap to schedule a time with you If we are incorrect in our diagnosis I will gladly pay the $you paid for the second opinion Final Consumer Response / [redacted] (4200, 11, 2015/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) 4.9 out of 5 stars. This day will introduce you to our … 1 Hour Heating And Air Conditioning Complaints information. 45 reviews of One Hour Heating & Air Conditioning "Well I'm usually a hard sell so when my heating element went out I called Home Shield to cover it. Aire One offers a rush emergency service call for just $79. No hidden fees, no predatory pricing; just good service at a … The information contained in the report may be inaccurate or outdated and no information contained in this report should be treated as fact as we are unable to verify information on a daily basis. ************, Pinellas County Construction License Board, https://online.pinellas-park.com/btonline/btlogin.aspx. The second unit overflowed the drain pan and leaked water into the ceiling above my garage. As an independently owned franchise of a national corporation, the company has access to thousands of specialty parts and materials, which it uses to handle all types of HVAC problems. We enjoy paying professionals for the services they provide We don't appreciate trying to be taken advantage of Hopefully, this review will help prevent an experience similar to the one we just had, We are very sorry to hear about this and we take it very seriouslyWe have met with the tech that was at your home and used it as a training topic in hopes that it never happens againWe released the agreed upon refund of $on 4/and have left messages to discuss the additional refunds I tried calling them today at 5:47 pm because I was unable to take calls until after work but no one answered. I recently purchased/installed a large GE standby generator at my house in NH through Home DepotThe Wilkins/One Hour H&AC team was contracted to do the jobEvery step of the way from A-Z was handled professionally and courteouslyEveryone was very efficient and knowledgableIt was a very big job that required digging, drilling, piping, and rewiringI was there watching every step of the way, learning and observing the progress over daysEverything was executed neatly and carefully, explaining and answering my questions along the wayThey earned my trust and confidence and would not hesitate to work with them in the futureYou need highly trained and competent professionals to do this kind of workDon't compromise or settle for less, Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Contact Name and Title: Brian W [redacted] - GM Contact Phone: [redacted] Contact Email: [redacted] As I explained on the phone to Mr [redacted] I would be happy to come out and look at it free of charge but since he called another company prior to letting us assess the situation first it would be hard to offer any type of warranty sight unseenMy offer still stands to come out for free to perform a safety inspection of the entire system and evaluate the situation from thereI am more than willing to help out but I would like to see the system prior to negotiating any type of refund for a part that is out of warrantyAgain I am more than willing to work with Mr [redacted] if he would be willing to let us in the home with a property owner present Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Tankless Water Heater System: Valve Leaking Heat exchanger coils corroded System is taking on debris/moisture from venting This business is in an industry that may require professional licensing, bonding or registration. As a matter of policy, BBB does not endorse any product, service or business. I had 2 AC units installed in my home by One Hour Air Conditioning & Heating. 8 reviews of One Hour Heating & Air Conditioning "We have been on a service plan with Outer Banks Heating and Cooling for 12 years. Check the complaint history, rating and reviews on this company. The work that was done demonstrated that the install team was incompetent because they installed the units so that they both share the same drain line and the unit furthest back was physically lower than the main unit causing the drainage from the main unit to just flow back into the second air handler. Their is a large communication gap from the maintenance people on the ground and the manager at the office. Consumers want to see how a business took care of business. When you own a summer rental house you need to be prepared to handle AC emergencies right away or have unhappy renters. Furnace and air conditioner breakdowns happen, but whatever the problem we have 150 of the best technicians with fully stocked trucks to help you. One Hour Heating & Air Conditioning® of East Metro Valid at participating locations. Tankless Water Heater System: System operational and no major issue noticed The first was installed about a year and half ago and the second was installed within the last year. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Offering air conditioning and heating maintenance, installation, repairs, and everything in between, our goal is to address your HVAC needs in a timely, efficient, and cost-effective fashion. Read trusted reviews of One Hour Air Conditioning & Heating. 3 reviews of One Hour Air Conditioning & Heating "Well the install now apparently had a back up. Set up the appt. Consumers want to see how a business took care of business. The first was installed about a year and half ago and the second was installed within the last year. Professional, courteous, immediate serviceHighly recommend One Hour in Shelton! Call for a live person anytime. Verified customer reviews of One Hour Air Conditioning & Heating hosted by CustomerLobby.com. One Hour Magic provides heating and air conditioning services in Myrtle Beach, Charleston, Wilmington, and Florence. At Rohrer's One Hour heating and air conditioning our residential technicians are properly trained, licensed and insured. A free inside look at company reviews and salaries posted anonymously by employees. We run emergency service 7 days a week / 24 hrs. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I am rejecting this response because: One Hour Heating and Air Conditioning installs and maintains heating and air conditioning (HVAC) systems for residential clients in the Bay Area. Through exceptional customer service: 100% customer satisfaction is always guaranteed we used this company a few time in the past and always get detailed bill and the charges were reasonable this time it's look like why over charge please check this service charge and let me know what's your take on this. I will call to schedule a time for you to complete your inspection, with me at homeRegarding the "worst case" story, my son was never involved in this issue at allMy wife was at home during the entire technician's visit, and she is perfectly capable of passing along all of the infoAlso, I personally talked to your service rep via phone (while he was still at the house), and he never mentioned "worst case"In addition, I had five more conversations with your office on 11/2/(the calls are still in my phone call log) and again "worst case" was never brought upIn fact, my first call was specifically made to see if anything could be done to reduce your $2,repair proposalI talked with Tom, who said he would check and call me backWhen he called back, he stated that cost ($2,112.00) was correct and he reminded me that I had a service contract that would cover $of the repairThat is also when he suggested that I may want to look into replacing the entire HVAC system and offered to have a sales person meet with meThat's when I said that I thought my system was not old enough to need to be replaced and that it is probably still under warrantyThis in turn, prompted my call to American StandardI'm repeating myself with all this, but again, that's when I called Tom back, informed him that the heat exchanger was under warranty and asked him if he could breakdown your work proposal into parts and laborTom said he would check and call me back, which he did with the $1,proposal, I was very pleased with the service I received on my air conditioner today My house is so much cooler now and the man who did the work did a great job He knew exactly how to fix the problem Solve my problem an industry that may require professional licensing, bonding or registration no extra.... 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