Due to the extraordinary circumstances surrounding COVID-19, some of the remedies identified in recall press releases may not be available at this time. gas grill e-410 fire… This is your best preventative measure but sometimes it gets missed. I have a Weber grill. You may wish to review the privacy policy of the external site as its information collection practices may differ from ours. Today, it happened again, but the grill is pretty new. Weber grills and smokers cook beautifully and have great features that are clever, effective and easy to use. You don’t see too many companies with this kind of service these days. Consumers should stop using recalled products immediately unless otherwise instructed. The link you selected is for a destination outside of the Federal Government. Propane gas grill that´s structurally solid but needs a bit of love. I called Weber after I consulted the owner’s manual and asked what was up. The grills are marked with the word “Traeger” and the Scout model also has an image of mountains on the top of the grill. I've got Weber Spirit E-210 grill, Model #3711001 that we picked up at a garage sale for cheap. If you do get caught off guard by a grease fire, let’s figure out how to extinguish it. The DI portion of the serial number indicates that it’s a 2007 model. The aftermath is a white, chalky residue from the fire extinguisher that stubbornly refuses to come off with soap and water. Grills can catch fire because of the amount of heat released. Not returning phone calls or e-mails. Weber has already dabbled in this area with the acquisition and development of the iGrill Bluetooth thermometer line, however, this is their first attempt at a truly WiFi-connected grill. All serial numbers begin with the prefix "DI". The first step when grilling anything, especially fish, is to preheat your grill on high. The iron grills are pretty new. Customer service. The grill will connect to your WiFi and then you’ll be able to control it through the Weber … When he called Weber to ask for an explanation of what could be wrong, the company not only helped him, they went way above and beyond and offered to send him–for free–replacement parts that would make his grill functional again. I recommend ½-lb serving size for a boneless filet, ¾lb for a bone-in cross cut steak, and 1 to 1 ¼lb on a whole fish. Took about 12 minutes or so. Warranty Claim. The portable grills are black-metal rectangular boxes with a clamshell opening for access to the grill. Grease fires can’t be put out with water due to the nature of physics and chemistry. I wasn’t even looking to have the parts replaced, I just wanted to know what was up and why it kept catching on fire. No injuries have been reported. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. The model and serial number are located on the tank blocker/drip pan holder located inside the storage cart. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. Weber reviews (www.weber.com): Delighted to purchase a product from a company that really stands behind their products. It ‘s gonna set your house on fire. It is important to remember that CPSC and recalling firms urge consumers not to use recalled products. I also booted everything up, got connected on Bluetooth and immediately was notified of a software upgrade which I let it do. There's a reason Weber is nearly synonymous with classic, quality grills. 7 - turned on grill 30 minutes later and cooked burgers. 9.22.10 9:30 AM EDT By Laura Northrup@lnorthrup, weber weber grills blame the op fire bad above and beyond. Remedy: Consumers should stop using the gas grill immediately and contact Weber-Stephen to obtain a free replacement gas hose and schedule a free installation. Here are some prevention tricks and tips from Char-Broil for your gas grill. CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. Having the Grill too Close to Something that Could Catch Fire On a rainy day, it might sound like a good idea to set up the grill on the porch or under an awning to keep you and the food dry. As of October 2017, Consumerist is no longer producing new content, but feel free to browse through our archives. Not happy with a customer service. Anyways, I had to put out the second fire with an extinguisher because I could not put my hand near the gas tank to shut it off. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. It looks like portions of our site are being blocked! Grease fires can be very dangerous. The "flavorizer bars" need to be replaced. A relatively continuous flow of fat and oils is needed for a serious grill grease fire to catch. This is evidenced by a National Fire Protection Association (NFPA) report, which states that “70% of U.S. households own at least a BBQ, grill or smoker.” Gas-powered grills and BBQs are particularly dangerous, especially because of the risks associated with propane gas. The chalky substance is sodium bicarbonate and other extinguishing agents, essentially baking soda and other chemicals under pressure. There are 7,000 gas grill fires every year, according to the National Fire Prevention Association, many from leaking propane. He admits that it’s his fault for not cleaning the grill properly for three years, which led to fires under the control panel. Check your browser settings or contact your network The grill's auger i think continues to try and feed pellets or in your case turning it off and back on would feed more pellets which would then create the fire (this you already knew as you stated this was your fault and i agree lol, but i think we've all been there or will be at some point). Here are some tips to help you avoid pellet fires: If the grill ever shuts itself off, always double-check the fire pot to ensure it is not overflowing with pellets or ash before starting the grill. Consumer Contact: Call Weber-Stephen toll-free at (866) 249-3237 between 7 a.m. and 11 p.m. CT Monday through Friday, or visit the company's recall web site at http://www.weberrecall.com. I’m not sure how or why the burn-through occurred, but upon … Continue reading Repairing Fire Box Burn-Through → Reply boogiebaby Sep 10, 2009 11:18 AM Never close the lid and walk away, especially if you're grilling high fat meats. Hazard: The gas hose attached to the side burner of the grill can crack or break off during shipping, causing it to leak gas when in use, which poses a fire hazard to consumers. A two-zone fire simply means adding coals on one side of the grill and leaving the other side empty, creating a hot zone and a cool one. no heat source and again - it dumped about 5lbs into the grill with no fire/heat. Fire was shooting out the right exterior ride, interior was engulfed and in fire. It was extinguished with water. CPSC.gov is an official website of the United States government. Consumers should stop using recalled products immediately unless otherwise instructed. Here are the things you should be looking at to troubleshoot and solve this problem. I know, very intelligent on my part. Since oil floats on water, oil that is on fire also floats on water. Those are not a big issue for me, they are usually small fires, go out quickly and don't damage the food. Manufacturer: Weber-Stephen Products Co., of Palatine, Ill. The gas hose is made of stainless steel. Incidents/Injuries: Weber has received 49 reports of hose damage or gas leaks. Weber-Stephen Products Recalls Gas Grills Due to Fire Hazard. Always ran very hot, and the last time we used it caught on fire. Weber-Stephens Recall Hotline: (866) 249-3237CPSC Recall Hotline: (800) 638-2772CPSC Media Contact: (301) 504-7908. Investigators say yes — it happens more often than you think. Brad screwed up his Weber grill, and it caught fire. Had to do a shutdown, then restarted the grill and proceeded to connect to my 2.4 network, which it immediately connected to. View CPSC contacts for specific areas of expertise, 4330 East West Highway Bethesda, MD 20814. 7. Founded in 2005, Consumerist® is an independent source of consumer news and information published by Consumer Reports. Source(s): Electric grill owner for 3 years now. It is my second one; the first one caught fire and so I used a fire extinguisher on it. WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Weber-Stephen is one of the oldest and most respected manufacturers of BBQ equipment and related accessories in the world. It is illegal to resell or attempt to resell a recalled consumer product. This does a number of things. The Scout has a curved silver handle on the front of the grill with a round dial to adjust the temperature. Bringing the grill up to temperature will help in caramelizing the fish and provide the defined grill marks that supply the immense flavor all grillers love. “It ‘s gonna set your deck on fire. Name of product: Weber® Genesis® 320™ Series Gas Grills. Spanish: (301) 504-7800. This does a number of things. Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission. Contact Us: 800-638-2772 (TTY 800-638-8270), Toll Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. It is a Gen 2 grill with a date of 9/04/20 on the Owner's Manual. It's problem is that it catches fire under the control panel. WiFi connected smart grill. “ $37 million in property damage and loss each year result from grill fires and 52% of all fires occur on grills in balconies, terraces and patios” – US Fire Administration . Can I just replace the grill and flavorizer bars, scrub the rest and start grilling again? Click Ok if you wish to continue to the website; otherwise, click Cancel to return to our site. Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. Putting out a grill blaze with a fire extinguisher solves one problem but creates another. Please only consider taking this grill if you feel comfortable replacing the hose. Judy informed me the fire was my fault for not cleaning out the burner tubes…turns out they were full of garbage from 3 years of use. I first saw this grill a few years ago while staying in a vacation condo. The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. A pellet fire occurs when all these pellets in and around the firepot ignite. The Weber Genesis II EP-435 GBS in the test At first glance, the Weber Genesis II EP-435 is an impressive gas grill with a huge grill area and a total of 5 burners. Will not give me my refund. Phone: (301) 504-7908 If a flare-up occurs, simply move the dripping food to the cool part of the grill and let the flare-up subside. Want more consumer news? When grilling a filet with skin, I grill the flesh side first for 70% of the total cooking time, and then flip it to the skin side for the remainder of the time. I remember, I yelled inside to my 15-year-old daughter who was in the kitchen, "mommy's on fire, you have to call 911." She then told me that they don’t usually replace the parts I burned up (knobs, igniter, manifold, burner tubes, and the console panel) because of the type of fire and the fact that it was my fault. A smaller amount of fats and oil do sometimes create flare-ups. I had two fires under the control panel, where the lp enters the burner tubes. Keep it away from flammable objects and it should be fine. All of these types leave a chemical residue that will need to be scrubbed, wiped out and left to dry. The grills are sold in stainless steel and in black, blue or green porcelain enamel. Here you can find 12 years worth of articles on everything from how to avoid dodgy scams to writing an effective complaint letter. Only the following product names and model numbers are included in this recall: Sold at: Home Depot, Ace Hardware and Home Centers, Tru-Serve, Do-It Best, and other home improvement and hardware stores nationwide from November 2006 through February 2007 for between $450 to $770. I will be a Weber customer for life because of this one interaction. White, chalky residue from the fire box of a Weber customer for life of... White, chalky residue from the fire box of a software upgrade which i it. Pellets in and around the firepot ignite the accuracy of the left end the!, which it immediately connected to to my 2.4 network, which it immediately connected to na your. Using recalled products immediately unless otherwise instructed pellet fire occurs when all these in... 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